Refund and Returns Policy

Refund and Returns Policy

Last updated: November 2025

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email notification confirming we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7–8 days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.

2. Then contact your credit card company — it may take some time before your refund is officially posted.

3. Next, contact your bank — processing times may cause delays.

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 thehyenahouse07@gmail.com

Sale Items

Only regular-priced items may be refunded.
Sale items cannot be refunded.

Shipping Returns

To return your product, please mail your item to:
📍 Venkat Prasad, Yallanor Road No. 2, Tadipatri, Ananthapur District, Andhra Pradesh – 515411
📧 thehyenahouse07@gmail.com
📞 +91 90529 32231

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.

Shipping Policy

We will deliver your product within 7–14 days from the date of purchase.

Need Help?

For questions related to refunds and returns, contact us at:
📧 thehyenahouse07@gmail.com
📞 +91 90529 32231